Last Updated: 11.02.2025
1. Introduction
Welcome to COINT Coia, an application developed by COINT.AI B.V., a company registered in the Netherlands. We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding this data.
If you have any questions or concerns about this Privacy Policy, please contact us at mobilesupport@coint.ai.
2. Information We Collect
- Personal Identifiers: Name and email address collected from your Google or Microsoft account during the authentication process.
- Chat Data: The content of your conversations with our AI chat assistants.
- Usage Data: Telemetry data collected through the application for app improvement.
We do not collect any sensitive personal data such as health information or biometric data. Users are requested not to provide such information.
3. Legal Basis for Processing Personal Data
- Consent: When you provide your personal data and consent to its processing.
- Contract: When processing is necessary for the performance of a contract with you.
- Legitimate Interests: When processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.
4. Your Rights Under GDPR
- Access: The right to access the personal data we hold about you.
- Rectification: The right to correct any inaccuracies in your personal data.
- Deletion: The right to request the deletion of your personal data.
- Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Restriction: The right to restrict the processing of your personal data in certain circumstances.
- Objection: The right to object to the processing of your personal data on grounds relating to your particular situation.
To exercise these rights, please contact us at mobilesupport@coint.ai. Chat data deletion and account deletion are available within the application in the settings menu.
5. How We Collect Data
- Through Authentication: We collect your name and email address using OAuth2 authentication from your Google or Microsoft account.
- Chat Interactions: We collect chat data during your interactions with our AI chat assistants.
- Telemetry: Automated collection of usage data through in-app tracking technology to enhance user experience and improve the app.
6. How We Use Your Data
- User Identification: Your name and email address help us identify you and manage your account.
- Service Provision: Chat data is used to provide personalized AI chatbot services.
- App Improvement: Telemetry data helps us understand how you use the app and make necessary improvements.
We do not use personal data for automated decision-making or profiling.
7. Data Storage and Security
- Location: Personal data is stored in the EU.
- Processing: Data is processed in the EU and the US.
- Retention Period: Conversation history is stored until the user deletes it. After deletion, it can be stored for up to 30 days and then deleted permanently according to Microsoft Privacy Policy.
- Security Measures: We use end-to-end encryption and modern access controls to protect your data.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
COINT.AI B.V. Email: mobilesupport@coint.ai